🌮 El Tenate Mexican Food – Return & Refund Policy
Thank you for shopping with El Tenate Mexican Food!
We appreciate your business and want you to be satisfied with every purchase.
1. Returns (Merchandise Only)
We accept returns for merchandise items such as shirts, hats, and other non-edible products within 14 days of delivery.
To qualify for a return:
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The item must be unused, unworn, and in its original packaging.
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Proof of purchase (order number or receipt) is required.
To start a return, please email us at eltenate01@gmail.com with your order number and reason for return.
Once approved, refunds are processed to your original payment method within 5–7 business days after we receive the returned item.
2. Mexican Candies & Edible Products
For health and safety reasons, Mexican candies and edible items cannot be returned or refunded.
If your order arrives damaged, melted, or incorrect, please contact us within 48 hours of delivery. We’ll gladly send a replacement or offer a store credit.
3. Shipping Costs
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Customers are responsible for return shipping costs, except when an item is defective or incorrect.
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We recommend using a trackable shipping service to ensure safe delivery.
4. Exchanges
If you receive a defective or incorrect merchandise item, please contact us at eltenate01@gmail.com or call (203) 523-9283 within 7 days to arrange an exchange.
5. Contact Us
If you have any questions about your order or our return policy, please reach out:
📧 eltenate01@gmail.com
📞 (203) 523-9283
📍 El Tenate Mexican Food – Waterbury, Connecticut
🛒 Google Merchant Center Summary
Field What to Enter
Return window (days)14
Return method Mail
Return shipping cost Customer pays (unless item defective or incorrect)
Restocking fee No
Return policy URL Link to this Return Policy page on your website
Return address El Tenate Mexican Food, Waterbury, CT
Contact email eltenate01@gmail.com
Contact phone (203) 523-9283
Refund method Original payment method
Non-returnable items Mexican candies and edible food products